3/26 OBI Provider Portal Limited Functionality

COMMONWEALTH OF VIRGINIA

DEPARTMENT OF SOCIAL SERVICES

To: All OBI Provider Portal Users 

From: Office of Background Investigations (OBI) 

Date: March 26, 2026 

Subject: OBI Provider Portal Limited Functionality - 3.26.2026

Dear Providers and Stakeholders, 

The OBI Provider Portal is available, not fully operational at this time. Our IT Support team and state partners are working diligently to resolve the issue and restore full functionality. Providers can create NEW CRS requests, but some features are still offline. 

At this time: 

• Existing CRS requests that were not paid for and submitted prior to March 25,2026 cannot be processed. If you need to submit a request prior to complete restoration, please create a new request.  
• The Resend Determination functionality in the portal is not available. Please email the appropriate OBI Unit to request copies of determinations letters if needed.
• Providers do not have access to delete uploaded documents.
• Some pages may load slowly or show errors during maintenance windows 

These issues will be addressed as part of scheduled system work that will continue through Sunday evening, March 29, 2026. No action is needed from providers. Once maintenance is complete, all features will return to normal. We will share an update as soon as full functionality is restored. 

Thank you for your patience and understanding as this work continues.