4/23 Post-Deployment Memo

COMMONWEALTH OF VIRGINIA

DEPARTMENT OF SOCIAL SERVICES

Date: April 24, 2026 

To: All OBI Provider Portal Users 

From: VDSS Office of Background Investigations (OBI) 

Subject: Provider Portal Enhancements- 4.23.2026 Deployment 

This memo is to advise enhancements to the OBI Provider Portal completed during the April 23, 2026 deployment were for backoffice processes, with no impact to portal user experience. Please submit any additional questions, concerns or portal issues to the appropriate OBI Team email address. 

For questions about registration, Fieldprint, or criminal fingerprint background results please email the criminal team: backgrounds@dss.virginia.gov 

For questions about the Central Registry, please email the central registry team: crs_operations@dss.virginia.gov