8/13 Post-Deployment Memo

COMMONWEALTH OF VIRGINIA

DEPARTMENT OF SOCIAL SERVICES

Date: August 14, 2026 

To: All OBI Provider Portal Users 

From: VDSS Office of Background Investigations (OBI) 

Subject: Provider Portal Enhancements- 8.13.2026 Deployment 

This memo provides information on enhancements to the OBI Provider Portal completed during the August 13, 2026, deployment. Please review this memo in its entirety and submit any additional questions, concerns or portal issues to the appropriate OBI Team email address. 

BIS Dashboard – “Resend Determination” Feature Restored 

The BIS “Resend Determination Letter” feature is now working as expected. Provider portal users can select the resend button for cases with a status of “COMPLETED” to a have a copy of the determination letter resent to the account’s primary user. A browser page refresh is required after each resend if multiple resend determinations are needed. To refresh the browser page: 

•  Right click on the mouse or keypad and select “Refresh”(Edge) or “Reload”(Chrome).  

       -OR- 

• Select the page refresh button of your browser, which is typically in the upper left corner. 

For questions about registration, Fieldprint, or criminal fingerprint background results please email the criminal team: backgrounds@dss.virginia.gov 

For questions about the Central Registry, please email the central registry team: crs_operations@dss.virginia.gov